Customer Support Hub

Welcome to a cleaner workspace built to help your team respond with confidence.

Everything you need is in one place: open requests, recent updates, helpful reporting, and a clear picture of what your team should focus on next.

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CompanyActiveYour current workspace

Ticket numbersAutoHow requests are labeled

IT Navigation

Move between helpdesk operations and managed devices without leaving the IT workspace.

Create or Edit Ticket

Capture new issues, update live tickets, and keep requester details cleanly structured.

Live Dashboard

A quick view of open work, progress, and recent outcomes.

Start date End date

Total0

New0

In progress0

Duplicate0

Pending close0

Closed0

Reopened0

Completed today0

Recent Activity

See the latest updates across tickets and team activity.

No recent activity yet.

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Tickets

Search by ticket number, requester, issue, status, or assignee.

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Reference	Issue	Issue description	Status	Priority	Requester	Assignee	Asset	Date reported	Date resolved	Resolution time	Attachment	Action
No tickets saved yet.

Asset Management

Track company devices, link them to tickets, and keep requester assignments visible in one place.

Create or Edit Asset

Manage devices, lifecycle stages, assignments, and notes for IT operations.

Asset Overview

Each device shows assignment, lifecycle, and linked ticket history.

Total assets0

Assigned devices0

In repair0

Linked tickets0

Asset tag	Device	Type	Lifecycle	Requester	Custodian	Location	Linked tickets	Action
No assets have been recorded yet.

Select an asset to view its recent ticket history.

Workshop operations

Job Cards

Manage workshop activity with a tighter operational view.

Today

Workshop Control Tower

Attention Required

Live operational exceptions that need a decision or owner.

0 items

Open Job Cards

Vehicles currently in the workshop, pending approvals, parts, and collection work.

Job No.	Vehicle	Customer	Reported fault	Status	Assigned mechanic	Last updated	Action
No open workshop job cards are waiting for action.

Seven-day Workshop Flow

Jobs opened, customer-approved, and completed across the latest rolling week.

Operational Pressure

Queue blockers and mechanic workload, ranked by immediate operational impact.

Recent Activity

The latest meaningful workshop events, with repetitive system noise removed.

Jobs by Status

Active workflow stages beyond the Control Tower summary.

Ready for Collection 0

Vehicles that can be handed back to customers.

Live work queue

Search, triage, and open any job without leaving the operations view.

0 jobs

Open0

Awaiting approval0

In repair0

Awaiting parts0

Ready0

Overdue0

Your workshop work queue is ready.

Job	Vehicle	Customer	Status	Mechanic	Location	Work summary	Updated	Action
No workshop job cards have been created yet.

Customers

Customer records stay linked to vehicles, bookings, and workshop history.

Name	Phone	Email	ID Number	Address	Notes	Action
No workshop customers have been added yet.

Vehicles

Every vehicle record carries the ownership and profile details needed for workshop servicing.

Registration	Vehicle	Owner	VIN	Mileage	Transmission	Fuel	Action
No vehicles have been captured yet.

Team

See workshop coverage, manage member access, and understand every role from one operational workspace.

Active staff0

Technicians0

Assigned jobs0

Unassigned jobs0

Workshop staff visibility will appear here once users and assignments are loaded.

Name	Username	Role	Status	Assigned Jobs	Contact
No workshop staff are available yet.

Access management

Workshop members

Add people, assign the minimum access they need, and manage account security from one place.

0 members

Company code Admin name Username Email Password Permission

Role guide

Use the lowest level of access that still allows each person to do their work.

Current members

Account status, assigned role, and recovery actions.

Inspections

Start a guided intake to capture vehicle condition, required photos, and findings before diagnosis begins.

New Intake Inspection

Select a job card, record the condition, then complete all eight required vehicle photo views.

Job card Tire condition Fuel level Advance workflow Body condition Notes

Vehicle photo coverage

Capture each required intake angle before saving. Photos are time-stamped and retained with the inspection record.

0 / 8 required views 0 of 8

No photos ready Photos stay on this device until the inspection is saved, then upload together in one audited submission.

Findings and photos

Professional inspections can group findings by severity, attach photos, and prepare customer-facing approval items.

Customer acceptance Acceptance code

Approval Review

Review the latest inspection, record manual approvals on Starter, or send secure customer approval requests on Professional.

Review job card Link expiry (days) Manual outcome Manual channel Approval note

Select a job card to load the latest inspection review.

No inspection review is loaded yet.

Job	Tires	Fuel level	Notes	Findings	Estimated	Customer acceptance	Captured
No inspections have been recorded yet.

Diagnostics

Diagnostics help the team connect symptoms, root causes, and recommended repair decisions.

Job	Fault codes	Symptoms	Root cause	Recommended repair	Captured
No diagnostics have been recorded yet.

Parts

Watch parts demand, supplier movement, and status changes that affect repair turnaround.

Job	Part	Quantity	Supplier	Cost	Status	Ordered	Received	Action
No parts records have been added yet.

Labour

Track workshop labour entries against active job cards and keep time-based work visible.

Job	Description	Estimated Hours	Actual Hours	Rate	Total	Created
No labour entries have been added yet.

Invoices

Keep invoice progress, payments received, and outstanding balances visible to the workshop team.

Job	Total	Tax	Discount	Paid	Balance	Status	Created	Action
No invoices have been created yet.

Workshop Reports

Use live operational metrics to review workshop flow, revenue performance, and vehicle trends.

Workshop reporting will appear here as the operational data grows.

Job Card Analytics

Track status distribution, open vs completed movement, and repair bottlenecks.

Job Movement Trend

Watch the pace of work opening and closing across the current reporting window.

Turnaround Time

Use approximate completion timing from captured workshop dates and status movement.

Mechanic Productivity

Compare assignments, completions, and current workload per mechanic.

Revenue Analytics

Review invoiced totals, payments received, and outstanding workshop balance.

Parts Analytics

See which parts are driving delays, usage, and workshop parts exposure.

Customer Analytics

Surface repeat workshop activity, multi-vehicle customers, and recent customer demand.

Vehicle Analytics

Measure workshop vehicle flow, repeat work, and the makes or models seen most often.

Overdue and Open Jobs

Prioritise jobs that have aged beyond the expected active workshop window.

Job	Vehicle	Customer	Status	Age	Assigned Mechanic
No overdue jobs are available for the current reporting range.

Mechanic Workload Table

Use a denser workload table for assignment balancing and team review.

Mechanic	Assigned Jobs	Completed	Open Jobs	Awaiting Parts	Average Turnaround
No mechanic workload data is available yet.

Outstanding Invoices

Keep unpaid or partially paid workshop invoices visible inside the same reporting surface.

Job	Status	Total	Paid	Outstanding	Created
No outstanding invoices are available for the current reporting range.

Export Workshop Reports

Download all workshop jobs or narrow the export to a single repair stage.

Status filter Vehicle registration

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Welcome to a cleaner workspace built to help your team respond with confidence.

IT Navigation

Account Notices

Create or Edit Ticket

Live Dashboard

Recent Activity

Tickets

Asset Management

Create or Edit Asset

Asset Overview

Open Job Cards

Seven-day Workshop Flow

Operational Pressure

Recent Activity

Jobs by Status

Ready for Collection 0

Live work queue

Create or Edit Job Card

Customers

Add Customer

Vehicles

Add Vehicle

Team

Workshop members

Role guide

Current members

Locations & Bays

Branches & service bays

Add a branch

Add a service bay

Inspections

New Intake Inspection

Approval Review

Diagnostics

Add Diagnostic

Parts

Add Part

Labour

Add Labour Entry

Invoices

Create Invoice

Record Payment

Workshop Reports

Analytics Range

Jobs by Status

Upgrade to Professional

Job Card Analytics

Job Movement Trend

Turnaround Time

Mechanic Productivity

Revenue Analytics

Parts Analytics

Customer Analytics

Vehicle Analytics

Overdue and Open Jobs

Mechanic Workload Table

Outstanding Invoices

Export Workshop Reports

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Settings

Appearance Preview

Workshop Subscription

Standard Workshop Defaults

Email

Microsoft Graph Mailbox

Audit Logs

Cleanup

Inbound Email Simulation

Legal documents

Request Upgrade

Analytics

Reports

Platform Admin